Purchases that are concluded online or due to direct marketing (Where we contact you directly via email) are regulated both by the Electronic Communications, Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008 (“CPA”).
The Scoin Shop and The South African Gold Coin Exchange have a strict no cash refund policy as the advertised prices of all products fluctuate from day to day due to their intrinsic gold/silver value which is directly linked to the gold/silver price, as well as in compliance to the FIC Act of 2001. They are therefore excluded from the application of the ECTA and CPA as far as any refunds are concerned.