No Refund/Return Policy
Purchases that are concluded online or due to direct marketing (Where we contact you directly via email) are regulated both by the Electronic Communications, Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008 (“CPA”).
The Scoin Shop and The South African Gold Coin Exchange have a strict no cash refund policy as the advertised prices of all products fluctuate from day to day due to their intrinsic gold/silver value which is directly linked to the gold/silver price, as well as in compliance to the FIC Act of 2001. They are therefore excluded from the application of the ECTA and CPA as far as any refunds are concerned.
Only goods that are damaged can be returned in their same packaging to The Scoin Shop and The South African Gold Coin Exchange within 10 (Ten) calendar days of delivery, including a description of why the items have been returned. If The Scoin Shop and The South African Gold Coin Exchange deem the product to be damaged, they will replace the product in accordance to section 55 and 56 of the CPA.
Goods accepted for return
Any such Goods accepted for return shall be returned at the Buyer’s cost and risk, with the Seller’s RAN (returns authority number) and shall be subject to inspection by the Seller, who shall notify the Buyer if the return has been accepted or not. Should the Seller deem the damaged Goods to have been damaged/defected during the Sellers handling of the goods, the costs incurred by the Buyer will be reimbursed to the Buyer, provided that the Buyer provides the Seller with documentary proof of expenses incurred.