Shipping Policy

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Goods will be delivered directly to the customer and delivery date will be as per discussion with customer once the transaction is authorized and deemed reliable. No deliveries will be done until the order has been processed and paid in full. This charge will be made fully aware to the customer before the transaction is processed. 

Undeliverable packages:

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to arrange for re-shipment. 

Order processing:

Order processing will not begin until we receive a confirmed order and full payment of the purchase. Products purchased on will also only be delivered to the customer provided the correct delivery address is provided and the banks have authorized the transaction holder as safe and reliable.

Collections Policy


Collection and Automatic Storage

If you agree to collection from our store, note that we will hold the items for NO LONGER THAN 48 HOURS.

If the goods are not collected within the agreed upon time frame they will be returned to our Head Office in Sandton City for safekeeping. You will then be held liable for the costs of returning the coin which will be between R950 and R1 500 depending on the value of the goods per trip and a SafeGold secure storage fee of R1350 (1 year contract).

Should you not be able to take receipt of the goods as indicated above, you agree to:

1.) The risk of ownership transferring to you at that time, and the goods no longer being covered by our insurance

2.) Reimburse us for all costs incurred by us to return the goods to head office in Sandton

3.) Reimburse us for all costs incurred in subsequently delivering the goods to you

You may, at your own election, collect the goods from our Sandton City Offices at no charge, provided you give us a minimum of 24 hours’ notice and submit all required documents.