Privacy Policy

Introduction 

Thank you for using the scoinshop.com application (application can be a web application or mobile application or other). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from scoinshop.com (the “Site”). 

This Privacy Policy is subject to the terms and conditions contained on the scoinshop.com application ("this application"), and all definitions contained in such terms and conditions shall apply equally to this Privacy Policy. References to "scoinshop.com", "we", "us", "our" and "ours" in this Privacy Policy mean The Scoin Shop. The terms "you", "your" and "yours" when used in this Privacy Policy mean any user of this application.


By continuing to use this application, you agree to the terms and conditions set out in this Privacy Policy. Please note that by submitting information via this application, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this Privacy Policy. We recommend that you read this Privacy Policy together with our terms and conditions prior to submitting information to this application.

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here. 

Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us by contacting the scoinshop.com Data Protection Officer, using the below contact details.

Head Office

Telephone Number:

Physical Address: Johannesburg, 4th Floor, Atrium on 5th, Sandton City, Johannesburg
Tel : 011 784 8551
Email Address: comms@scoinshop.com
Data Protection Officer: Rael Demby

The Scoin Shop is committed to respecting your privacy and protecting your personal information:

  • We will be transparent about the information we are collecting and what we will do with it.
  • We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with products and/or services you have requested and enhancing your experience with scoinshop.com.
  • We will also use the information to help us understand you better and, if permitted to do so in terms of applicable law, give you information on relevant offers.
  • If you tell us you don‘t want to receive marketing messages we will stop sending them. We will, of course, continue to send essential information relating to a product or service you have purchased unless you additionally opt to no longer hear from us by phone and/or email. 
  • We will put in place measures to protect your personal information and keep it secure.
  • We will respect your data protection rights and aim to give you control over your own personal information.

Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us by writing to the Data Protection Officer.

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.
 

  1. Controller of / Responsible Party for Personal Information:

    Any personal information processed by Scoinshop.com in connection with this Privacy Policy is controlled by The Scoin Shop which is considered the "controller" or "responsible party" of your personal information under European Union and South African data protection law, respectively.


    Any provider of products or services, for example Safe Gold or Gold for Life, etc, will also separately be a "controller" or "responsible party". You can access the privacy policies of those providers from them directly.


  2. What do we mean by Personal Information?

    Personal information means details which identify you or could be used to identify you, such as your name and contact details, your shipping arrangements and purchase history. It may also include information about how you use our websites and mobile applications.


  3. When does this policy apply?

    This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you use our other products or services, use our websites or mobile applications, contact our sales consultants or customer service team with regards to our products or services through third parties.


    Where we reference that others are controllers or responsible parties in the sections "Controller of / Responsible party for personal information" and "Who do we share your personal information with?" you should consult their privacy policies for further information.


    Additional terms and conditions or policies may apply if you elect to take additional products or services from us.

  4. How can you keep your Personal Information Secure?

    We are committed to implementing leading data security safeguards and we take great care to protect the personal information you provide to us.


    We have specialised security personnel who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.


    Here are some things you can do to keep your information secure:
    1. Keep your purchase confidential
    2. Keep your registered customer log-in details confidential.
    3. Be aware of and protect yourself against Internet fraud and "phishing".


  5. Keeping your registered customer log-in details confidential.

    To make sure your access to our websites, other online services, and mobile applications is secure, you should not share your log-in details with anyone else. When you finish using the website, online services or mobile app you should log out if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer.


  6. Be aware of and protect yourself against Internet fraud and "phishing".

    There is an Internet fraud practice known as "phishing" which is the illegal gathering of personal information by deception. Unsolicited emails are sent to individuals from lists illegally gathered by a third party, and recipients are asked to enter or reconfirm bank or password details into a "cloned" or illegal copy of the website or applications.


    We will only ask you for your bank or credit card details help process a purchase and will never ask you for your password or PIN. Make sure you are dealing with ‘The Scoin Shop’ when you are asked for your bank or credit card details for purchase purposes and never share your password or PIN with anyone, including us.


    What have we done to protect you against Phishing?

    1. Scoinshop.com has implemented DMARC with a reject policy for unauthorised senders using our address as the “from” address in emails which will result in email service providers blocking their mail or pushing it into the spam folder. 
    2. Our website is encrypted with 128 bit Secure Socket Layers (SSL) to ensure our customers are safe when visiting and transacting with us.


    As a result of the above measures implemented, customers can protect themselves by:

    1. Looking for the lock icon in the url bar and clicking it to verify the site SSL certificate and checking that domain is exactly written out as “scoinshop.com”.
    2. Checking that any emails from us have the “from address” as exactly written out as “@scoinshop.com” or “@sagoldcoin.com”


  7. When do we collect Personal Information about you?

    We collect personal information about you whenever you use our products and services (whether these products or services are provided by us or by other companies or agents acting on our behalf), including when you use our Website or mobile applications; interact with us through email or phone.


    We may also collect information about you from other companies within our group, or third parties, if this is appropriate and allowed by law. These include fraud-prevention agencies, business directories, credit reference agencies and business partners.


    Under the Financial Intelligence Centre Act (38 of 2001) (“FICA”), we (The Seller) are required to obtain certain information relating to the Buyer in regard to cash transactions over the FICA determined threshold. The Buyer is to please note that no coins will be given to the Buyer and no cash will be accepted from the Buyer by us (the Seller) until such time as the Buyer has complied with the necessary FICA compliances.


  8. For additional details see "What types of personal information do we collect and retain?" below.

    In addition, we may receive personal information about you from third parties, such as:


    1. Companies contracted by us to provide products or services to you.
    2. Companies involved with us for purchases by you.(e.g. SafeGold & Gold For Life)
    3. Companies that participate in our loyalty schemes and other customer programmes (e.g. SafeGold).
    4. Companies who provide details to us under privacy polices providing for information to be shared with scoinnshop.com.


  9. What types of Personal Information do we collect and retain?

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 


    We collect Device Information using the following technologies: 

    1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
    2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
    3. “Web beacons”, “Webhooks”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 


    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 


    When you visit the Site, you may provide us with information, such as marketing consent, communication preferences, preferences for particular products, services or lifestyle activities when you tell us what they are - or when we assume what they are, depending on how you use our products and services. We refer to this as “Preference information”.


    When you visit the website, we may classify and store the way you interact with the website or products to improve the usability, product or service offering of Scoinshop.com.  We refer to this as “Behavioural information” and it can be any combination of Device Information, Order information and Preference information that yields a specific insights or results.


    When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Preference Information. Behavioural data is anonymous until it is linked to identifiable personal information.


  10. We do not collect "Special Personal Information”


    Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and South African data protection law and are referred to here as "special personal information". As a principal, we do not we collect and process special personal information.


  11. How do we use your personal information?

    We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

    Additionally, we use this Order Information to:

    1. Communicate with you
    2. Screen our orders for potential risk or fraud 
    3. When in line with the communication preferences you have shared with us, provide you with information or advertising relating to our products or services 
    4. For management and internal business administrative purposes
    5. To carry out research and statistical analysis including to monitor how customers use our products or services on an anonymous or personal basis
    6. To provide aggregated reports internally (such reports do not contain any information which may identify you as an individual)
    7. Recover debts or trace those who owe us money


    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.


    We will use behavioural and preference data to serve you contextual and relevant customised content and communications, including targeted advertising.


  12. Sharing your personal Information

    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example,

    1. we use Shopify to power our online store -- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 
    2. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
      You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 
    3. We use Everlytic to send you Newsletters and Promotional content via email -- you can read more about how Everlytic uses your personal information here. https://www.everlytic.co.za/privacy-policy/
    4. You can opt out of email marketing from Scoin by either:
      1. Completing the unsubscribe form https://www.scoinshop.com/pages/newsletter-unsubscribe
      2. Call us on +27 11 784 8551 and request for your profile to be updated.
    5. We use smsportal to send out bulk SMS’s -- you can read more about how smsportal uses your personal information. https://smsportal.com/privacy-policy/
    6. Email your request to comms@scoinshop.com to have your cell number listed as a do not contact profile on our internal system.
    7. Call us on +27 11 784 8551 and request for your profile to be updated.


    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

  13. Behavioural advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.


    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work


    You can opt out of targeted advertising by using the links below: 

    1. Facebook: https://www.facebook.com/settings/?tab=ads
    2. Google: https://www.google.com/settings/ads/anonymous
    3. Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


  14. When will we send you Direct Marketing?

    We will not use your personal information for electronic direct marketing purposes unless we are permitted to do so by law. With your consent, we may sometimes send direct marketing communications that include a business partners' products and services related our product offering or promotional campaign.


    We will only allow third parties or other members of our group to send direct marketing communications to you when you have agreed to receive marketing from third parties, e.g. SafeGold or Gold for Life.


    We will respect your choice as to what communications you wish to receive.


  15. How can you change what Direct Marketing Communications you receive, how you receive them and unsubscribe:

    You can opt out of email marketing from Scoin by either:

    1. Completing the unsubscribe form  https://www.scoinshop.com/pages/newsletter-unsubscribe
    2. Call us on +27 11 784 8551 and request for your profile to be updated.


  16. Do not track signal from your browser

    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


  17. What is our Legal basis for using your Personal Information?

    The Scoin Shop will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons that The Scoin Shop has collected and needs to use your information. Under European Union and South African data protection laws in almost all cases the legal basis will be:

    1. Because we need to use your personal information so that we can process your purchase and otherwise perform the contract we have with you.
    2. Because it is in The Scoin Shop's legitimate interests to use your personal information to operate and improve our business 
    3. Because The Scoin Shop needs to use your personal information to comply with a legal obligation.
    4. To protect the legitimate or vital interests of you or another person.
    5. Because you have consented to The Scoin Shop using your personal information for a particular purpose.


    More information on each legal basis is provided below.


    If processing of your personal information is subject to any other laws, then the basis of processing your personal information may be different to that set out above and may in those circumstances be based on your consent.


  18. Your rights

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


    Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


  19. Data retention 

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


  20. Changes 

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


  21. Contact us

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at comms@scoinshop.com or by mail using the details provided below: 


    The South African Gold Coin Exchange 
    [Re: Privacy Compliance Officer]
    The South African Gold Coin Exchange, 4th Floor, Atrium on 5th, East Tower,
    Sandton City, Johannesburg, Gauteng, 2196, South Africa